Frequently Asked Questions
Where is your office?
Our office is located in Campbell at the intersection of Winchester Blvd. and Campbell Ave. We are right next to the Campbell Community Center.
Do you have evening and weekend appointments?
Yes! We know it can be hard to get away during the day, so some of our therapists offer appointments in the evening or on weekend. Call us or sumbit the form at the bottom of the page to ask about available times – 408-508-3611.
How much do you charge?
We offer different types of services, which have different fees. Groups range from $85-100 per session. Individual, Couples or Family therapy (50 min) is $165-$185 per session. Couples or Family therapy (75 min) is $247.50-$277.50. You can find more specific information on the Fees and Insurance page under the Services tab.
Do you take insurance?
We are private pay, which means payment is due at the time of service. We accept cash, check, credit card, FSA and HSA cards. Even though we don’t take insurance, we can do all the insurance paperwork for you. Your insurance company will then send the reimbursement checks straight to you. This saves you from having to do the paperwork (many people do not bother to submit the bills and miss out on the money they are owed). Also, you get reimbursed a lot faster if we submit bills than if you submit them – usually 2-3 weeks. Please check with your insurance to find out what your coverage is for out-of-network mental health services. Please note that most insurance plans do not cover pre-licensed therapists.
How long are appointments?
Individual sessions are 50 minutes unless you request a longer appointment, which occasionally can be helpful. Couples sessions are usually 75 minutes. Typically, we will meet weekly, though in some cases either twice a week or every other week is more appropriate. You can discuss this with your therapist, and they will make a recommendation based on your situation.
How do I schedule an initial appointment?
We offer a free 20-minute video or phone consultation to see if we are a good fit for you. At the end of the consultation, we will schedule your initial appointment with one of our therapists. If you have visited our About page and have a specific therapist in mind, please let us know; otherwise, we will make a recommendation for someone that we think will be a good match for you. The easiest way to reach us is to call 408-508-3611. You can leave a message in our general mailbox requesting a call back, or you can leave a message for any one of our therapists. You can also use the email form at the bottom of the page to contact us.
What should I expect in the first appointment?
The first appointment will be 50 minutes. Prior to the appointment, you will be asked to register with our Electronic Healthcare System (EHR) and complete a brief online questionnaire. The EHR is encrypted, and your information is secure. This will give the therapist some basic information so you can dive right in when you arrive. We also ask that you arrive 20 min early to complete some questionnaires, which we will prepare for you. During the appointment, your therapist will ask you questions about problems you are experiencing and your goals for therapy. They will work collaboratively with you to set goals and will answer any questions you have.
What is your cancellation policy?
We have a 24-hour cancellation policy. We will request a credit card number at the time we schedule your initial appointment. If you need to cancel or reschedule, please give us a call at least 24 hours in advance. Appointments canceled with less notice will be charged full fee.
How long will I have to be in therapy?
This is a reasonable question and difficult to predict. Research shows that the duration of therapy is variable and can be influenced by the therapeutic approach, the strength of the relationship with your therapist, and factors specific to you. These other factors may include your goals; personal characteristics; the nature, severity, chronicity, and complexity of the problems you are experiencing; external factors such as what else is happening in your life and available social support; the extent to which you actively engage in the treatment; and how comfortable you are with making changes.
Depending on your specific needs and goals, therapy can be short-term, for a specific issue, or longer-term, to deal with recurrent life patterns or more in-depth personal growth. Therapy is a collaborative process, and your progress and goals will be discussed throughout the course of treatment.
What about privacy and confidentiality?
Your privacy is our utmost concern. We are governed by laws regarding confidentiality and cannot share your information with anyone without your written consent. Additionally, as therapists, we are mandatory reporters. There are a couple of exceptions to confidentiality. In the case of child abuse, elder abuse, or significant risk of self-harm or harm to others, then we may be required by law to refer out to a third party.
What kinds of people do you work with (men, women, couples, ages)?
All our therapists work with adult men and women, and some of the therapists also work with teens, couples, and families. We usually refer out to other specialists if you are looking for therapy for a child under 12 years old.
What if I don’t click with my therapist?
The choice of therapist is a very personal decision. Research shows that your relationship with your therapist is the most important factor in making good progress on your therapeutic goals. After you contact us for the first time, we will call you for a brief consultation. At that time, we will attempt to match you with a therapist who specializes in your needs. If for any reason you don’t bond with your therapist, we can either transfer you to another therapist in our practice or provide you with outside referrals. We recommend you meet with a therapist three times before making a decision about whether or not to continue. We respect and honor your time and your decision.
What if there are things I don’t want to talk about?
Our aim is to help you feel comfortable and safe during sessions. That means that we don’t ask you to talk about anything you don’t wish to talk about. We value emotional safety in therapy, which means that there may be times that we actually slow down disclosure and processing in order to prevent you from feeling flooded with emotion. The pace of therapy is a collaborative process between you and your therapist.
Do you prescribe medication?
We do not prescribe medication; however, we are happy to talk to you about the possibility of including medication in your treatment plan. If we think that medication may be helpful and you agree, then we will refer you to a local psychiatrist with whom we have developed a close relationship. If you have basic (non-medical) questions about taking medication, we are happy to discuss this with you.
What therapy modalities do you use?
Each therapist in the practice has been trained to work with trauma, and, in addition, we all have sub-specialties and different approaches. Here is a list of some of the modalities that we offer: Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Motivational Interviewing, Somatic Psychotherapy (Somatic Experiencing and Sensorimotor Psychotherapy), Attachment-Focused therapy, Expressive Arts Therapy, Energy Psychology and Mindfulness-Based Therapy.
What is your training?
We have Licensed Marriage and Family Therapists (LMFT), Licensed Clinical Social Workers (LCSW) and Clinical Psychologists (PhD and PsyD) on staff. We can explain the differences between each of these credentials to you, but all are trained in providing therapy.
What kinds of therapy do you offer?
There is no one-size-fits-all approach to therapy, so we offer a variety of different possibilities. Together with your therapist, you will decide which approach seems like the best one. We offer individual therapy, couples therapy, family therapy, skills groups, and process group therapy. We also offer a drop-in mindfulness group to help support your work in sessions. Sometimes a combination of approaches can be helpful – such as individual therapy along with a group, or individual therapy along with couples or family therapy. We offer different approaches to meet your different needs.
How do I know if I need therapy?
We offer free consultations to discuss the problems you are experiencing, make an initial recommendation, and answer any questions you may have.
Therapy is “woo-woo” stuff, right? How do I know you won’t try to cure me with crystals?
Our founder spent a good part of her life before becoming a therapist as a scientist. She has a master’s degree in genetics and is very oriented toward research-based approaches. She and her team stay up to date on the latest in psychology research. All our approaches have been validated by research in the field. We want to help you change your life, so we only want to use proven approaches to do that. We may have crystals in our offices, but it’s not woo-woo at all!